![]() Rewards program is terrible compared to AMC and Regal, bombard viewers with local ads over and over again, and the concession stand always tries to unload stale pop corn on unsuspecting customers even though they tell customers they make fresh pop corn every show. This cinema is in business because they are the only game in town. After this fiasco I would have given them a zero if it was possible - especially since I tried to reach Jo DiMarsh at their corporate headquarters and never received a call back!!! I wonder how other reviewers who made comments about the long lines have the nerve to give this theatre a five star rating. I was so disgusted that I will now take the trip to AMC West Oaks rather than put up with this nonsense when I want to buy advance tickets. WHY BOTHER telling people they can print out their tickets when no one wants to accept them! Either get with the times and take the printed ticket or get a kiosk where internet ticket buyers can go or just forget about offering us tickets on the internet. After waiting about several more minutes the ticket stub collector (yes, the same one) came over to take our "internet ticket" and get our actual tickets from the cashier. We went to the line and were told that we had to go to the special desk at the back of the cashier - we then went to the "special desk" and no one was there. When the ticket was presented to the ticket-stub collector we were told that the ticket was NOT VALID and that we would have to go to the CASHIER to get the ticket. This was so funny it bordered on farcical. ![]() WHAT A JOKE! They offered the option to print out my ticket versus taking the receipt to the line to get tickets from the cashier. However, based on customer reviews, it seems that the theatre has several areas that require immediate attention to improve the overall customer experience.ĭont bother to try to buy tickets in advance on the internet - you will still end up waiting on the LINE! Ive been coming here for a while but decided to try to avoid the long wait on a line by buying tickets at the EPIC website. It offers a variety of movies and has a concessions stand. Temperature Control: The theatre can get warm, especially during crowded showings.Įpic Theatres of Clermont is a cinema located in Clermont, Florida. Seating: Issues with the seats, such as creaky noises and poor maintenance, have been reported. The smell from the bathrooms was reported to extend into the hallways. It's the only major cinema in the area but has enough issues to make some customers prefer driving to Orlando for a better experience.Ĭleanliness: The theatre's cleanliness, especially the men's bathroom, has been criticized. Single Option: The theatre's location is both an advantage and a disadvantage.Screen and Sound: The screen and sound quality are generally good, but some customers have reported issues like blurry screens and dim projectors. Rewards Program: The theatre has a rewards program, but it is considered inferior to those offered by other chains like AMC and Regal.Ĭoncessions: The theatre offers a variety of snacks, but customers have reported receiving stale popcorn and being disappointed with the quality of other food items like hot dogs and cheeseburgers. High Costs: Customers feel that the prices, especially for concessions, do not match the quality of service and products offered. Location: The theatre is the only major cinema in the area, which might explain its sustained business despite the issues. Online Booking: The theatre offers online booking, but the system is reported to be inefficient and unreliable. Staff Behavior: While some reviews mention polite and courteous staff, the management's behavior has been described as rude and unhelpful, especially when dealing with ticketing issues. Management Issues: There are reports of poor management, including unresponsiveness to customer complaints and issues during movie showings. The online ticketing system seems to be inefficient, causing frustration among patrons. Long Waiting Times: Customers have reported long waiting times, especially when trying to purchase tickets in advance online. Epic Theatres of Clermont: A Detailed Review Analysis Customer Service Quality
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